We want you to be happy with your food. This page explains when an order can be cancelled and how refunds work.
Cancelling an order
Call us on 917-261-6476 as soon as possible. If the kitchen has not started preparing your order, we will cancel it and refund you in full.
Once cooking has started we usually cannot cancel, because the food has already been made. Call us anyway — we would rather hear from you and sort something out.
If something is wrong with your order
Call us the same day. If an item is missing, incorrect, or not up to standard, we will replace it or refund that item. We may ask for a photo for anything we did not have a chance to see.
Orders we cancel
If we cannot fulfil your order — an item has run out, your address is outside our delivery area, or we are closing — we will call you and refund the full amount, including tax and any tip.
How refunds are paid
Refunds go back to the card used for the order, through Clover. We do not refund to a different card or by cash for an online order. Once we issue a refund, your bank usually takes a few business days to show it.
Tips
A tip is refunded in full whenever the order itself is refunded in full.
Before you contact your bank
If something has gone wrong, please call us first on 917-261-6476. We can almost always fix it faster than a chargeback, which takes weeks.
Contact
Milano Pizza & Pasta
1522 Amsterdam Ave, New York, NY
917-261-6476